The new reality of customer service is that in most cases, customers want to be helped at a time and place that suits them, usually as soon as possible. So traditional service models might be on their way out...
The development of the Israeli startup Tymely is aided by NLP models, to go through customer service inquiries autonomously...
Israeli startup Loris has raised $12 million for their customer service support system that analyzes support chats in real-time and creates proposals for companies on how to improve their customer service....
Excellent customer service is one thing, but the mass transition to digital has generated new necessities for enterprises looking to be ahead of the customer experience game......