The company started out helping IT departments manage their assets. Now they want to help HR, marketing and everyone else
Samanage, which provides enterprise service desk software, today announced the closing of $16 million in Series B funding to support the company’s accelerated growth rate and expansion.
The new funding is led by Marker LLC and Vintage Investment Partners, with participation from existing shareholders Carmel Ventures, Gemini Israel Ventures and Silicon Valley Bank.
The company helps organizations manage their IT assets but has recently expanded to manage other assets as well, whether HR, operations or facilities. The company has also expanded the concept of an IT service desk and offers an enterprise service desk.
Its competitors include Freshdesk and Zendesk, which like Samanage, have been growing very quickly.
The company is closing their third consecutive year of triple digit growth. One reason for this, the company said in a press release, is that enterprises are increasingly obtaining their service desk software from the cloud.
“We are excited about the next growth stage for Samanage and our continued path to capitalize on the opportunity in the mid-market and enterprise service management industry,“ said Doron Gordon, Founder and CEO of Samanage, in a statement.
“Samanage has evolved from an emerging player to an innovative leader in the enterprise service desk software space,” said Lluis Pedragosa, Marker, LLC in a statement. “The vision of the company combined with their agile product development and exceptional customer experience are just some of the key differentiators Samanage brings to the market. They stand out from the crowd, and we look forward to the partnership as they continue to disrupt the ITSM landscape.”
“When we set out to build Samanage, we wanted to create beautiful software that people love to use. Samanage was originally designed for the busy IT professional who needed a modern way of managing their service relationships,” said Gordon. “The superior user interface and highly configurable functionality has customers using Samanage across many areas of the organization including human resources, facilities, finance, marketing and more. It is becoming the solution of choice for managing service interactions across the enterprise.”