Uber caves in to pressure amidst Sydney hostage crisis, offers free rides and refunds users
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Photo Credit: Shutterstock, Taxi in Sydney. Australia

After a massive backlash this morning following its AU$100 surge pricing amidst the hostage situation in Sydney, Uber offers free rides from the central business district area.

Tech in Asia

After a massive backlash this morning following its surge pricing amidst the hostage situation in Sydney, Uber has taken a step back and is now making rides from the central business district area free:

In addition, Uber is also refunding all users who were charged earlier in the day while leaving the area. The previous surge pricing meant that the minimum price for a car quadrupled to AU$100 (US$82). However, the tweet’s wording, mentioning that higher rates still apply for the drivers, confused many netizens and had to be further explained in the blog post: “Please note that surge pricing only remains in place to encourage more drivers to come online and pick up passengers from the area,” stated an Uber representative. Credit must be given to the Uber team for reacting swiftly to the groundswell, though some believe that the firm’s heart wasn’t in it:

This post was originally published in Tech In Asia

Photo Credit: Shutterstock/ Taxi in Sydney. Australia

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Daniel Tay

About Daniel Tay


Daniel is a writer based in the sunny island of Singapore. He mainly covers the tech scene in Singapore for Tech in Asia, but his byline can be found in a variety of publications and blogs, including Social Media Today, Business2Community, Canva and Unbounce. He is madly passionate about entrepreneurship, marketing, and productivity.

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